FAQs
Find quick answers to common questions about orders, shipping, and returns.
Delivery
Yes, US, UK, Germany, Italy, France, Australia, Canada and pretty much everywhere else too.
Everything's made when you order it, so give us a sec. Production takes about 48 hours, then it's off with the courier. From there: UK is 6-10 working days, US/Australia/Canada 7-12, and if you're further afield, 10-30 days. Basically, the further you are, the more time to get excited.
Because nothing's sitting in a warehouse waiting for you specifically, we make it once you hit buy. It's slower than a shelf item, but it means less waste and no dead stock. Worth the wait, we promise.
Depends where you're ordering from. Some countries add their own charges on arrival, it's outside our control, sadly. We'll flag this at checkout if it applies to you.
Yep, you'll get a tracking link by email as soon as it ships. Refresh it as many times as makes you feel something.
Yep, straight to your inbox once it ships. Refresh it obsessively, we won't judge.
Once your order hits [£/$50], yes. Under that, you'll see the exact cost at checkout, no surprises, no sneaky mark-up. We charge exactly what it costs us to get it to you.
Returns
That's genuinely our problem, not yours. Email us within 30 days of delivery with your order number and a photo, and we'll sort a replacement or refund. No interrogation, no "have you tried turning it off and on again."
Not on this one, sorry. Every piece is made specifically for you when you order, so we can't restock or resell it. Basically the opposite of fast fashion. Check the size guide twice, order once.
That's on us, not you. Email us with a photo and we'll fix it, no interrogation required.
General Ordering Worries
If it's stuck in limbo for way longer than expected and your address was right, that's on us to sort, refund or resend. Just flag it to us with your order number.
Message us as fast as humanly possible. If it hasn't shipped, we can usually fix it. Once it's out the door, it's mostly down to the courier, and any redelivery costs would be on you, so triple-check that address at checkout (we know, we know, source of great personal shame if this happens to us too).
First, double check with neighbours/building reception/that suspicious spot by the bins. If it's genuinely missing and your address was correct, get in touch, we'll look into it with the courier.
If it hasn't gone into production yet, yes, full refund, no questions. Once it's being made, message us straight away, we might be able to catch it before it's too far along, but we can't promise it.
If we approve it, it's quick, usually a few days back to your original payment method (PayPal can vary slightly on their end, that one's out of our hands).
That's genuinely our problem, not yours. Email us within 30 days of delivery with your order number and a photo, and we'll sort a replacement or refund. No interrogation, no "have you tried turning it off and on again."
Not on this one, sorry. Every piece is made specifically for you when you order, so we can't restock or resell it. Basically the opposite of fast fashion. Check the size guide twice, order once.
Message us fast. Once it's in production, we can't promise anything, but we'll try.
Depends where you're ordering from. Some countries add their own charges on arrival, it's outside our control, sadly. We'll flag this at checkout if it applies to you.
That's on us, not you. Email us with a photo and we'll fix it, no interrogation required.
Probably not, panicking rarely helps (we'd know). Check your tracking first. If it's genuinely stuck or gone quiet for a while, get in touch and we'll sort it.