Refund policy

Short version: every tee is printed just for you, so we can't take back items because you changed your mind. But if we got something wrong, we'll sort it. No arguments.

Faulty, damaged or wrong items

If your item arrives with a printing defect, damage, or it's not what you ordered (wrong design, size or colour), email us at erm.hello@awkwardaf.store within 30 days of delivery with:

• your order number
• a photo of the problem (and the size label, if it's a sizing mix-up)

We'll reprint it or give you a full refund, your choice. You don't need to send the item back.

This doesn't affect your statutory rights. Under UK consumer law you're entitled to goods that are of satisfactory quality, fit for purpose and as described.

Change of mind

Because our products are printed to order, we don't accept returns or exchanges if you've simply changed your mind or ordered the wrong size. Please check the size guide on each product page before ordering. If you're unsure, email us and we'll help you pick.

Cancelling an order

Changed your mind quickly? Email us as soon as possible. If your order hasn't gone to print yet, we'll cancel it and refund you in full. Once printing has started, we can't cancel it.

Lost parcels

See our Shipping Policy. If your order is genuinely lost in transit, we'll reprint it or refund you.

Refunds

Approved refunds go back to your original payment method within 14 days. Your bank may take a few extra days to show it.